Support | Maintenance

Maintenance

The Basics

Most bottom-tier support can be categorized as maintenance. Computer maintenance is an art and a science. The basics are: install (properly), organize (intuitively), clean (obsessively), backup (sensibly), remove (cautiously), and repeat.

Install

Since the average user purchases their computer with most of the installation done, this step might seem trivial. The basic rule: if you are not sure you need it, do not install it; if you are sure you need it, know where you are storing it.

Organize

Most users collect a number of files during their computing life. One of the most frustrating and time consuming tasks is simply finding what you are looking for. Learn the basics of the file system and store all of your data in the same general location. Use a naming system that makes sense to you and to others, in case you get confused.

Clean

Computers write and re-write, move, copy, and delete data. Most of the data is useful, some is not. A properly maintained computer requires periodic cleaning. Basic cleaning removes unnecessary files and registry entries, and organizes necessary files in relative locations. There are a number of programs that make cleaning simple and efficient. Ccleaner and Defraggler are two programs by Piriform that are free to download and easy to use.

Backup

Backup means having a copy in case the original is lost. Backup is only necessary for files that are difficult to replace. The basic rule: if it cannot be replaced easily, back it up. Less complicated backup can be accomplished with a flash drive or recordable media. Local physical backup does not protect against catastrophe. If your house catches fire, everything inside is at risk. Remote internet storage or "cloud" storage is available for backup and small amounts are free. Dropbox accounts are free up to a certain size, and can be used for file backup and transfer.

Remove

Repeat